Do you have a minimum order?
Yes, our minimum order is $50.00. Orders received for less will not be processed.
I do not have a business. Can I buy from Elco Toy?
As long as your order reaches the minimum ($50.00) of merchandise you can buy from us.
Are all your products shown on line?
We make every effort to display as many products from our current stock, hot new arrivals and items we have for sale in our showroom. However, should an item be temporarily out of stock, it will not be shown on the website. Therefore, please visit the site often as we update the site with available products, monthly specials and Hot New Items, daily!
How long does it take to receive my order?
Normally your order will be shipped from our Distribution Center within 24-48 hours. Then, add the normal delivery schedule of UPS and you will have determined your delivery date.
Every effort is made to get your orders out quickly and efficiently. If a particular order is crucial to arrive before the scheduled delivery date, call one of our customer service representatives for expedited shipping methods.
How will you ship my order?
Our primary shipping method is United Parcel Service Standard Ground Service. If you desire additional shipping services, such as Next Day Air, truck shipments, etc, you will have to contact the Elco Toy Customer Service Center at 718-788-2188 with your request.
How much will the shipping charges cost me?
We charge our customers “actual Shipping Costs”. We do NOT add handling charges. The cost of shipping your order is dependent upon the size and weight of the items and the distance the order is shipping. In most cases, the estimated shipping charges reflected on the website will be very, very close or exactly what your charges will be.
How do I check my order(s) status?
Once the order is shipped, you will receive an e-mail containing a tracking number link that can be clicked on to track your order.
What is your return policy?
All sales are final. We will only replace broken/damaged merchandise provided we are notified within 5 days of receipt of the product. Therefore, we suggest that you always check your merchandise as soon as it is received. If a problem is detected with one of the products, call our Customer Service Department immediately at 718-788-2188. IMPORTANT: If external damages to a package are evident, please notify the delivery driver before accepting the package and retain all packing material until you contact the Customer Service Department. Do not return product until you contact a representative and receive a Return Authorization Number. Unauthorized returns will not be accepted.
I cannot sell the merchandise that I purchased from you. Can I send it back?
No, sorry. Merchandise is not sold on a consignment basis and cannot be returned.
Do you send out free samples?
We do not send out free samples. However, if you are in the New York City area, please visit our showroom, where you can see and touch all of our merchandise.
1) Elco Toy Inc. respects the privacy of our customers. We do not provide any information regarding our customers to any unrelated third parties.
2) Information collected through our website and storefront is collected and used solely by Elco Toy Inc., its subsidiaries and affiliates. (Elco) does not collect any personal information about customers and visitors to our online store except when specifically and knowingly provided by them. Our web site and storefront are intended to provide information and product availability to adults.
3) Elco Toy Inc. does not sell, trade, or rent your personal information to others.
4) Credit Card Security. ElcoToy.com is equipped with Secure Socket Layer (SSL) software which means all personal data you send us (name, address, credit card information, etc.) is encrypted during the transmission process and can only be read by our Customer Service Department.